COMPLAINTS

We take your concerns and queries seriously and will try our best to resolve the matter speedily.

If you are not satisfied with your investment or the services received from us, please:

or call 0860 000 339

or send a written complaint to our Compliance Officer:

The Compliance Officer, Ashburton Management Company (RF) Proprietary Limited

3 Merchant Place
1 Fredman Drive
Sandton, 2196
Johannesburg

Escalation process

If you are not satisfied with our response, you can contact the Ombud for Financial Services Providers:

or send a written complaint to the FAIS Ombud:

The FAIS Ombud
P.O. Box 74571
Lynnwood Ridge
0040

Or visit their website for more information www.faisombud.co.za